Tel: +44 (0)20 7255 7900 | [email protected]
Managing your risk landscape
PIMS-SCA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
PIMS-SCA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2021.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new commercial products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
Our full, wider data protection policy is shown below, which includes how we handle data in our company, details of your rights under the Data Protection Act and the person you should contact if you have any queries regarding use of your data.
OUR FULL DATA PROTECTION POLICY
This is a statement of the data protection policy adopted by PIMS-SCA. Responsibility for the management, updating and dissemination of the policy rests with the company’s senior managers and the policy is subject to regular review to reflect changes to legislation, accepted best-practice or to the structure or policies of the firm. All staff are expected to strictly apply the policy and to seek advice when required or when data security concerns arise.
The business needs to collect and use certain types of information about the people with whom it deals in order to operate and, in addition, the firm may need to hold and process information to comply with its legal obligations. This personal information must be dealt with properly however it is collected, recorded and used – whether on paper, electronically, or other means - and there are legal safeguards to ensure this in the Data Protection Act.
NO staff members are permitted to download, copy or save customer details, either in hard copy or onto personal mobile devices, storage devices or into cloud-based storage, other than any such procedure or facility operated and approved by the company’s director/s.
General Data Protection Regulation (GDPR)
We act as your agent and will collect data, including personal information and risk details, solely to enable us to obtain and provide insurance quotations, arrange and administer your insurance. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are contractual obligation, and for our legitimate business interests as an insurance broker. We will be unable to offer any quotation or insurance if you refuse to provide certain personal data, including health, financial and criminal records data which is collected under the lawful basis of public interest, where these would affect the provision of cover and/or performance of insurance contracts.
For the purposes specified within this privacy statement, we collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Health, financial and criminal records
We regard the lawful and correct handling of personal information by the firm as an essential element in achieving fair treatment of customers and to maintaining confidence between those with whom we deal and ourselves. We therefore need to ensure that our organisation treats personal information lawfully and correctly. To this end, we fully endorse and adhere to the principles of data protection, as set out in the Data Protection Act and General Data Protection Regulations.
Sharing of Data
We share information with insurers, which could include reputable providers in other countries, to enable them to provide accurate terms and we must advise customers that they will also obtain data about them and their insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CUE) as well as publicly available websites and credit referencing agencies. We will not give anyone else any personal information except on the customer’s instructions or authority, or where we are required to do so by law, or by virtue of our regulatory requirements.
We share customer data for marketing purposes to the following organisations or companies, prior to which we understand that we must obtain explicit ‘opted-in’ consent from the customer for each individual purpose or company:
Legal Bases of Collection
Companies can only process data where there is a lawful basis for doing so and we have mapped our data against the permitted lawful bases and recorded this in the table in the following pages. Customer data is generally collected by us for Contractual Purposes and for the Legitimate Business Interest of providing insurance quotations and arranging contracts of insurance.
The Data Protection Act 2018, which updates the Data Protection Act 1998, states that collection of sensitive and criminal record data is permitted without expressed consent where justification exists, including to support insurance processing, on the lawful basis of significant public interest.
We regard the lawful and correct handling of personal information by the firm as an essential element in achieving fair treatment of customers and to maintaining confidence between those with whom we deal and ourselves. We therefore need to ensure that our organisation treats personal information lawfully and correctly.
In this respect, personal information:
- shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes;
- shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed;
- shall be accurate and, where necessary, kept up to date;
- shall not be kept for longer than is necessary for the specified purpose(s);
- shall be processed in accordance with the rights of data subjects under the Act;
- should be subject to appropriate technical and organisational measures to prevent the unauthorised or unlawful processing of personal data, or the accidental loss, destruction, or damage to personal data;
- shall not be transferred to a country or territory outside the UK unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Therefore, the firm will, through appropriate management and strict application of criteria and controls:
- observe fully conditions regarding the fair collection and use of information;
- meet its legal obligations to specify the purposes for which information is used in the disclosure documentation provided to customers, obtaining consent for any marketing activities that we intend to provide;
- collect and process appropriate information only to the extent that it is needed to fulfil our operational needs or to comply with any legal requirements;
- ensure the quality of information used, regularly checking its accuracy;
- ensure that the information is held for no longer than is necessary for the purpose for which the data was originally collected, subject to our legal and regulatory obligations and legitimate business interest to protect and defend the company from litigation;
- ensure that the rights of people about whom information is held can be fully exercised under the Act (i.e. the right to be informed that processing is being undertaken, to access one’s personal information; to prevent processing in certain circumstances, and to correct, rectify, block or erase information that is regarded as wrong information);
- take appropriate technical and organisational security measures to safeguard personal information;
- ensure that personal information is not transferred abroad without suitable safeguards.
To assist in achieving compliance with the Principles for Business of the Financial Conduct Authority:
- appoint an Information Security/Data Protection Officer (as stated on the first page of this document) at a senior level with specific responsibility for data protection and information security assets within the firm who will be responsible for providing staff with guidance on data protection procedures.
- Your information will be held securely by us and shared with insurers, which could include reputable providers in other countries, to enable them to provide accurate terms and they will also obtain data about you and your insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CUE) as well as publicly available websites and credit referencing agencies.
- We will not give anyone else any personal information except on your instructions or authority, or where we are required to do so by law, or our regulatory requirements. Information about you and your insurances will be securely stored while you are a client and for a minimum of three years, and in certain circumstances up to six years, after expiry of your policies. We will then dispose your information by [explain how you will delete their data].
Under the Data Protection Act, the rights of data subjects include the following:
- Data Subject
Right to Rectification
- If a data subject contacts the firm advising that the information held about them is inaccurate or incomplete, the firm must refrain from processing (i.e. using, but not storing) the data, until it has been verified or rectified. The business encourages customers to check and correct data as disclosure is an essential element in ensuring any policy provided by the company will protect the customer.
- Full notes of any allegedly incorrect information will be kept on the customer record and, although there is a 30 day period in which to rectify information once notified under the DPA, in practice this must be carried out as soon as possible and confirmed to the customer in writing (email or letter) along with the impact on their insurance of any such change.
- Data Subject
Right to Erasure (Right to be Forgotten)
- The right to erasure is extremely limited where the data subject is a customer of the business due to the legal obligation on the firm to retain customer data for a minimum period of 3 years under FSMA and the firm’s legitimate business purposes for retention to 6 years from lapsing. Once the firm has no lawful basis for holding data it must be deleted and our policy below indicates the relevant periods for which we will hold data.
- Data subjects do, however, have the right to erasure where data is being held on the basis of consent (such as previous quotations or for marketing purposes) or their data has been processed unlawfully (such as where data has been obtained/ purchased from a third party that did not have the right to pass on that data)
- Any request for erasure will be passed to the company’s data protection officer for review and appropriate action.
- Data Subject
Right to Restrict Processing
- Individuals have the right to request that we
restrict the processing (but NOT holding) of their personal data where:
- they allege inaccuracy of the data being processed (see right of rectification, above);
- data is being unlawfully processed;
- the individual has raised a formal objection to our processing of data (see Right to Object, below);
- or where the individual requests you refrain from deleting their data in order to establish or defend a legal claim (NB. In these circumstances the relevant data must be stored in a location and manner which prohibits processing of data)
- Any request for restriction of processing must be noted on the file and passed to the company’s data protection officer for review and appropriate action.
- Individuals have the right to request that we restrict the processing (but NOT holding) of their personal data where:
- Data Subject
Right to Object to Processing
- Again, this is a limited right which only applies in specific circumstances. Primarily in the case of Insurance Intermediaries it will be a specific right to opt-out of marketing communications.
- Where a customer opts not to receive marketing communications, or, as a consumer, has not opted-in this will be noted on the client record and details will be removed from any marketing lists.
- In other cases of objection, where the firm has a lawful basis for continued processing, this will be referred to the data protection officer to evaluate whether the firm’s legitimate grounds should override the data subject’s objection.
- Data Subject
Right to Portability of Data
- The right to data portability gives individuals the right to receive personal data they have provided to us in a structured, commonly used and machine-readable format. It also gives them the right to request that we transmit this data directly to another controller, however it is important to understand that the right to data portability only applies to personal data.
- The right applies where the lawful basis for processing is consent or for the performance of a contract, the latter of which would apply to most of our data for individuals.
- Any request for data portability will be noted on the file and passed to the company’s data protection officer for review and appropriate action.
- You are NOT required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
- Please write to our data protection officer at PIMS-SCA, Dudley House, 169 Piccadilly, London W1J 9EH United Kingdom if you wish to exercise your rights or have a complaint about our use of your data.